FAQ

Shipping & Returns Policy

At Tinkful, we want you to feel confident when you shop with us. Please review our shipping and return policies before placing your order.

Shipping

Orders are typically processed within 1–2 business days after payment is received.

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package.

Delivery times vary depending on the shipping method and destination. Please keep in mind that carrier delays, weather, holidays, and other circumstances outside of our control may affect delivery times.

Please Double-Check Your Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Tinkful is not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to have been lost in transit, please contact us as soon as possible. We will work with you and the shipping carrier to determine the appropriate next steps.

Returns

We hope you love your purchase! If something doesn't work out, eligible items may be returned within 14 days of delivery.

To qualify for a return:

  • Items must be unworn, unused, and in the same condition received.

  • Original tags must remain attached when applicable.

  • Items must be free of stains, odors, makeup, pet hair, or other signs of wear.

  • Customers are responsible for return shipping costs unless the wrong item was sent or the item arrived materially different from its description.

Once your return is received and inspected, approved refunds will be issued to the original payment method. Original shipping charges are non-refundable.

Final Sale Items

For hygiene and safety reasons, intimates, underwear, bodysuits with intimate contact, swimwear without an intact hygiene liner, and other personal-use items are final sale and cannot be returned.

Items specifically marked Final Sale or Clearance – Final Sale are also not eligible for returns.

Incorrect Item or Order Issue

We carefully inspect and package orders, but if you receive the wrong item or there is an issue with your order, please contact us promptly and include your order number and photos of the item/package.

We’ll be happy to review the situation and help make it right.

Questions?

If you have any questions about shipping or whether an item is eligible for return, please contact us before sending anything back. Shoptinkful@gmail.com

Thank you for shopping with Tinkful and supporting our small business. 💕